Improving institute and membership association intelligence and services
“Chalkstream accepted a brief to provide research that would clarify key questions of population in the PR sector where the definition of practice is not entirely straightforward. As a client, they engaged with us in the development of a methodology that offered a robust set of data. The whole project was clearly understood, sensitively and effectively handled from the start. We were very pleased with the outcome.”
Phil Morgan, Deputy CEO, Chartered Institute Of Public Relations
Brand value and growth opportunities
“The process they followed was very thorough...The project team was made up of experienced researchers and seasoned analysts – who were able to advise us on the best route to take at every stage.
“The outcomes of the research were very useful and informative...Chalkstream produced tailored versions [of reports] for each of our businesses – providing each managing director with rich verbatim responses from a sample of their main customers. The reports also provided a list of potential leads who had expressed interest in finding out more about our other products and services.
“The research highlighted some key challenges and opportunities for us to explore as part of our future planning process. And, it has provided clear benchmark values for us to measure future waves of research against – which I will definitely be approaching Chalkstream to follow up.”
Nicola Palin, Head of Group Brand, City & Guilds Group
"I recently worked with Chalkstream for an employee and customer research project to inform our customer experience delivery. The project was to a tight deadline and required some challenging respondent recruitment. The analysis was also quite complex and needed to draw from both the primary research and other sources to tell a clear story back to the business. Ben and David were excellent – professional, thoughtful, thorough and produce high quality outputs that have proven very useful since the project completion. I have already recommended Chalkstream to my colleagues, and I’m pleased that are continuing to provide an excellent research service to different parts of our business."
Shuba Krishnan, Customer Experience and Insight Manager, City & Guilds
"We required a Customer Satisfaction Survey to inform a benchmark on where we stand and what improvements are required, with a view of this being ongoing and run on at least an annual basis. Chalkstream were great. Ben provided clear advice and guidance for us to be able to achieve our requirements in a succinct and punchy survey and worked within tight timescales to ensure the survey was available to meet our needs. The survey provided us with some fantastic positive feedback, whilst giving some very clear indicators on areas that need some work, which is exactly what we required. Job well done – thank you!"
Ellie Heath, Customer Excellence Manager, Gateway Qualifications
"Another excellent piece of research presented to us today from Chalkstream. Thorough but presented with clarity & simplicity, this time on A-levels in Northamptonshire. Impressive as always."
Ian Pryce, CEO, Bedford College Group
“We asked Chalkstream to conduct some research for us in the FE college sector. As an awarding body, its essential for us at CTH to develop our qualifications to be in tune with colleges and what learners require. It’s been a pleasure to work with Ben and the Chalkstream team. The outcome is insightful, very well-presented and clearly conducted by people that know what they are talking about."
Steve Beckworth, Director of Marketing and Business Development, Confederation of Tourism and Hospitality
“Chalkstream are highly knowledgeable, professional and organised. They very quickly understood our organisation’s needs, and navigated complex issues in order to gather extremely useful insight across different stakeholders that will support our future business planning. The team produce great results and we really enjoyed working with them.”
Ellie Russell, Student Engagement Partnership Manager, The Student Engagement Partnership
"Chalkstream are highly professional and a delight to work with. They have provided us with solutions which have made a real impact on our business going forward."
Paul Eeles, Chief Executive ABC Awards, part of the EMFEC Group
"Chalkstream interpreted our brief exceptionally well and delivered a series of comprehensive reports under challenging conditions. They demonstrated an understanding of our market that far exceeds any other research organisation we have commissioned."
Carol Snape, CEO, Gateway Qualifications
“Chalkstream clearly detailed the methodology and approach they planned to take, along with timescales, right from the offset, so it was easy to follow the progress of the project. Because they are able to access such as wide range of secondary reports, which are not always in the public domain, and drew on their past experiences of working on similar projects, we really benefited from this in terms of extending the scope of the project and how it should be structured to get the best results.
“The results clearly identified what we need to do to improve and grow our apprenticeship provision. What we particularly liked was that it provided us with recommendations - when we have worked with other agencies, we’ve just been sent the results and have had to spend time analysing them to draw our own conclusions. This saved us a lot of time and because the recommendations were presented by Chalkstream to the senior management team, that SMT now has a clear understanding of what now needs to be done.”
Sarah Baxter, Director of Marketing and Business Development, Bedford College
Student recruitment and stakeholder engagement
"The Chalkstream team worked with Lewisham Southwark College on pre-enrolled students and 42-day enrolled students in late 2016. We had a very complex and difficult student records system, but by working with our MIS team they were able to successfully extract meaningful data that could then be used to assist, through their analysis, with business objectives. We’ve booked them in to complete the work again this year, as we found it invaluable informing us on our admissions processes and how we can better our marketing efforts."
Sonia Furley, Head of Student Recruitment and Marketing, Lewisham Southwark College
“Ben and the team have delivered a really insightful set of results about why students chose not to enrol at Kirklees College. [Chalkstream] communicated well throughout the process, taking a detailed brief and developing an understanding of our existing and anticipated responses before drafting the project plan. Once we signed the plan off, the turnaround was impressive and all within my tight deadlines!”
Lucy Davies, Head of Marketing and PR, Kirklees College
“Chalkstream were commissioned to undertake a reputation review amongst key stakeholders for the college. Their balance of qualitative and quantitative research work, together with a detailed contextual review allowed them gather a wealth of information. They produced an excellent and invaluable report that clearly sets out the views of stakeholders and provides a series of recommendations that will help us improve our communications activities. Chalkstream’s detailed knowledge of the education sector enabled them to benchmark the College’s performance and this was another important consideration for us.”
CEO and Principal, large London college
Higher level skills
“Chalkstream were commissioned to undertake an important piece of research on behalf of London Capital Colleges. Regular up-dates were given in the form of reports and presentations and the many strands including; stakeholder interviews, employer interviews, desktop and empirical research, culminated in the production of a paper/ ‘think piece’ and a round table discussion with key stakeholder within the skills sector in London.”
“The project was completed to time and budget and was produced to a high standard.”
Sue Rimmer, Chair of London Capital Colleges Group
"Chalkstream managed our 2015 membership survey and were professional and responsive throughout. Their understanding of the education sector brought valuable insight to the project and their reporting was thorough, clear and useful."
Sara Gadzik, Strategy and Communications Director, Association of School and College Leaders
"The project exceeded its goals with excellent results, which have helped the college to consider how to approach progression on an ongoing basis. The team added huge value by proactively applying their expertise in policy and analysis to solve the brief and produce insightful and positive outcomes."
Chris Wright, Vice Principal, South Thames College